Pre-Order Policies
Introduction: Welcome to 3D Custom Studio, where your passion for collectibles meets our commitment to providing a secure and enjoyable pre-order experience. Our pre-order policies are designed to protect you every step of the way, ensuring that your journey with us is not only exciting but also worry-free.
1. Guaranteed Slot Reservation: At 3D Custom Studio, we understand the thrill of anticipating a new addition to your collection. Our pre-order system guarantees you a coveted slot for the latest figure/statue, eliminating the stress of missing out on limited releases or exclusive pieces.
2. 100% Deposit Money Back Guarantee: Your trust is our top priority. In the unlikely event that your reserved slot is not fulfilled, we offer a 100% deposit money back guarantee. Rest easy knowing that your investment is fully protected, allowing you to pre-order with confidence.
3. Cancellation Made Easy: Life is unpredictable, and plans may change. If you need to cancel your pre-order, we’ve got you covered. We actively seek replacements for your slot, and upon success, you will receive a full deposit refund. While not guaranteed in every case, our commitment to customer satisfaction drives us to find solutions that work for you.
4. Project Cancellations and Legal Support: In the rare circumstance that the figure’s studio project is canceled, our dedicated team at 3D Custom Studio will navigate legal matters on your behalf. While a 100% refund may not always be feasible, we are committed to finding fair and satisfactory solutions that prioritize your peace of mind.
Conclusion: 3D Custom Studio is more than just a destination for exquisite statue/figure collectibles; it’s a place where your satisfaction is our primary concern. Treat this page as your guide to understanding our pre-order policies. Pre-order with us and experience the joy of collecting without the worry. Your figure/statue are in good hands at 3D Custom Studio.